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OTE

Ilias Giannopoulos, Service Manager, OTE
When providing corporate services, the last thing you want is an outage reported by the customer. Using Telcordia Service Assurance, monitoring network events and establishing the impact on services makes it possible to resolve problems proactively – even before service is interrupted.

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Case Study:
Achieving Customer Experience and SLA Excellence for Enterprise Customers with Service Management

About OTE

Hellenic Telecommunications Organization (OTE S.A.) is the incumbent telecommunications provider in Greece, and together with its subsidiaries forms one of the leading telecom groups in Southeastern Europe. The OTE Group offers a full range of products and services, from broadband services, fixed and mobile telephony, to internet access, satellite, high-speed data communications and leased line services.