Next Generation OSS Product Training Overview

To get the most from your Next Generations Operations Support System (NGOSS), effective product training is a must. Ensure that your staff has the right telecoms training that will elevate your business and keep it running smoothly.

Our Product Training prepares your NGOSS support teams for comprehensive use of Telcordia products. Our solutions range from universal, self-directed training regimens to highly-customized, instructor-led courses. Whatever your needs may be, we can help maximize the success of your NGOSS deployment. So you can deliver a great subscriber experience and realize increased revenues.

What is Next Generation OSS Product Training?

Our comprehensive Product Training comprises courses and knowledge management solutions best suited for your teams and operational needs. They include:

• Product overviews. Help ensure that key personnel involved in the purchase and implementation of NGOSS understand benefits, features and impact of rollout in the network.
• Universal training courses. Provide in-depth education across Telcordia NGOSS solutions. The courses can be taken in an e-learning format or with an instructor and cover common system features and impact on end-user processes.
• Customized training. Delivers training that is tailored to your organization and employees' needs. We conduct a training needs analysis to determine what type of training is required, including role-specific, network-specific or focused on utilizing customer processes.
• Telecom theory training. Addresses role changes within an organization and helps employees get up to speed in a new area before product training to ensure a positive experience.
• Flexible course delivery. Delivers the most effective training for your organization and employees, from highly interactive e-learning solutions to tailored, instructor-led courses.

Why Use Next Generation OSS Product Training?

Consider our NGOSS Product Training if you want to:

• Improve the subscriber experience. Ensure that your NGOSS keeps operations running smoothly, resulting in a positive experience for your customers.
• Boost revenues. Deliver effective user training, which results in higher operational efficiency, happy subscribers and, ultimately, increased revenues.