Telcordia® Work Director
Order Management and Exception Handling
Work Director Overview
As services grow more complex, it can get harder to manage order processing. Every time you mix and match disparate technologies and service elements, you have to make sure you can actually support them. That can take a long time and a lot of work. Moreover, complex processes and unexpected problems usually call for human intervention.
Work Director gives you a single platform to coordinate automated workflows and manual work activities across services, systems and groups. With it, you know right away if you can support customer requests and ensure that the right people get the right work at the right time.
What is Work Director?
Part of our award-winning Fulfillment suite, Work Director combines order management, exception handling and project management support functions in a single platform. It automates and manages all the steps necessary to complete orders – from validating service orders to driving the underlying provisioning and activation systems. It is also a distribution, management, and resolution system that handles all tasks related to planned and unplanned manual work activities.
Work Director features include:
- Graphical Workflow Design Tool. Enables analysts to quickly create and change workflows.
- Pre-Defined Templates. Allows quick, efficient introduction of advanced services to market.
- Work Activity Lists. Helps you allocate resources by creating up-to-date, prioritized to-do lists for your users and work centers.
- Dashboard. Provides an accurate big-picture view, displaying status, milestones/history and other details in near real time.
- Open Design. Integrates easily with existing environments and OSS.
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Why Use Work Director?
Consider this order management and exception handling system if you want to:
- Cut costs. Lower operating costs by handling service orders and manual work activities with a single system.
- Work faster. Shorten the time to process service orders and quickly route work items to work centers with real-time data.
- Work more efficiently. Handle everything-from order validation and decomposition to provisioning while obtaining meaningful feedback and analyses to improve operations.
- See process status clearly. Keep track of the end-to-end status of service orders and work items.
- Customize. Tailor data collection, processing and reporting so you can focus on what's most important first.
- Resolve errors right away. Consistently manage process exceptions.
